Reports to: Program Administrator

Program/Location: Servant’s House Emergency Housing

Employment: Full-time, 40 hours per week


Under the general direction of the Program Administrator, the Residential Advisor provides direct assistance to the residents in adhering to the rules and regulations of TPCS’s Servant’s House Emergency Housing facility.


Depending upon shift, the essential duties of the Residential Advisor include but are not limited to the following activities:

  • Assist in the day-to-day operations of a sixty-nine-bed shelter for women and children facing homelessness.
  • Process new resident intake information, review house rules, process bed assignments and maintain daily census records.
  • Provide clothing and personal care items to residents, as needed.
  • Distribute mail, appointment slips, and other documentation to residents.
  • Answer telephone and directs calls to appropriate staff members.
  • Maintain daily visitor and resident sign-in logs.
  • Maintain front door security and monitor building cameras.
  • Conduct daily unit/room inspections; conduct pre-and-post-vacancy unit/room inventory.
  • In an emergency, contact the appropriate authorities to address on site incidents; contact Program Administrator regarding on site emergencies.
  • Write detailed incident reports regarding client activity and the condition of the entire building.
  • Participate in trainings and quarterly staff meetings.
  • Ability to work cooperatively with peers and other staff to serve the needs of residents.
  • Ability to work effectively with homeless individuals with mental illness, developmental disabilities, and/or substance use issues.
  • Ability to effectively role-model socially appropriate behavior and to treat residents and coworkers with respect.
  • Ability to enforce rules and regulations.
  • Perform other related duties as assigned.


  • High school diploma/GED or previous experience.
  • Some familiarity with homelessness services.
  • Bilingual – Spanish/English fluency, required.


  • Has excellent verbal, written, and listening skills.
  • Knowledgeable in Microsoft Office Suite and Google Suite applications (email, calendar, drive, docs, etc.). Willingness and ability to learn additional databases.
  • Excellent time management skills, organized, and able to prioritize.
  • Able to organize and manage large amounts of files, schedules, dates, and information.
  • Ability to work independently, accurately, and efficiently.
  • Available to work overtime, weekends, and holidays.


Turning Point Community Services, Inc., (TPCS), is a nonprofit organization committed to helping women overcome homelessness and abuse. We work to positively impact the lives of women by developing innovative programs and offering resources that support independence, nurture intrapersonal growth, and prepare them for a more prosperous future. We are committed to our vision of developing a comprehensive solution that addresses all of the challenges faced by women experiencing homelessness. We are proud to have been providing secure housing and supportive services to women and their children in the northern New Jersey area for over 20 years!  

TPCS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.