Social Worker/Case Manager

Reports to: TPCS Executive Director

Program/Location: Servant’s House Emergency Housing Program


The Social Worker/Case Manager is responsible for providing direct supportive services to residents in our emergency housing facility. Direct services include individual counseling, group counseling, advocacy services, home management, goal setting, problem solving, and budget counseling.

The Social Worker/Case Manager will make all necessary linkages to community agencies that will provide temporary/permanent housing placement, vocational and educational services, career/job readiness, and public assistance and/or other benefits.


40 hours per week, Monday – Friday


  • Provide participant intake, screening, assessments, placement, and ongoing goal setting and monitoring for households in Servant’s House Emergency Housing Program.
  • Assist residents in determining their needs in all areas, including, but not limited to employment, education, and financial needs. Assessing residents’ preferences and abilities and using these to develop tailored service plans. Evaluating residents’ progress and adjusting as needed to improve outcomes.
  • Determine client eligibility for housing programs.
  • Maintain accurate and up-to-date customer records and case notes.
  • Serve as customer advocate for needed services.
  • Help field questions and concerns from individuals denied services whether due to lack of funds or ineligibility.
  • Maintain an integral relationship with other housing staff and staff of all other programs and services of the agency, and participate actively in all agency events, including regular staff meetings.
  • Establish a working relationship with community, government agencies, and property owners.
  • Participate in training seminars conducted to enhance and develop clinical skills with the client population.
  • Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.
  • Understand and adhere to TPCS policies around confidentiality and all standards of conduct as described in the TPCS Personnel Manual.
  • Perform other duties as assigned by the Shelter Program Director and/or Executive Director.


  • Bachelor’s degree in Social Work, required. Master’s degree in Social Work, preferred.
  • 2-3 years of social work/case management experience.
  • Minimum of 1-year direct service experience in crisis intervention and shelter/transitional housing.
  • Bilingual (English/Spanish), preferred.


  • Proficient in Microsoft Office Suite and Google Suite applications (email, calendar, drive, docs, etc.). Willingness and ability to learn additional databases.
  • Possess superb oral and written communication skills.
  • Strong time management and organizational skills.
  • Strong human relations and interpersonal skills.
  • Ability to work independently, accurately, and efficiently.
  • Knowledge of principles and practices of social work, social and economic issues, and state and local resource agencies.
  • Experience leading/supporting programs serving homeless families and victims/survivors of domestic violence/sexual violence.
  • Proven ability to be flexible and to work in a fast-changing environment.
  • Individuals must demonstrate sensitivity to issues related to women, homelessness, and domestic violence.


The starting salary range for the position is a minimum of $50,000 to a maximum of $60,000 per annum.


Turning Point Community Services, Inc., is focused on establishing programs to eliminate the causes of homelessness and abuse for women and their families. Serving as the only family shelter in the Township of Irvington, our Servant’s House Emergency Housing Program has provided safe, temporary housing to over 4,000 individuals. We hope that when residents leave our facility, they leave with a new sense of hope, ambitions, and purpose. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission.

TPCS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.